IT and Telecommunications Consulting Services
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Epiphany IT Consulting Inc. provides IT consulting services with focus on mission Critical telecommunications infrastructure in contact center and collections environments.

Epiphany IT Consulting will help you:

  • Optimize your technology environment to increase efficiencies and drive costs out of your business
  • Analyze your telecommunications and network infrastructure and services to identify gaps and oppportunities
  • Help you evaluate contact center technologies such as VoiP, predictive dialer, IVR, CTI and more
  • Help you design, deploy and manage your telecommunications infrastructure
  • Negotiate vendor and supplier agreements by leveraging our marketplace awareness


Specifically, our services include:

CONSULTING & AUDITING:

  • Telecommunications Infrastructure
  • Voice, Data, Applications, CTI
  • Self-Serve, IVR
  • Vendor selection
  • IT Project Management


DESIGN AND DEVELOPMENT:

  • Infrastructure
  • Contact Center Productivity Applications (.NET / SQL / PHP / JAVA / MySQL)


INFRASTRUCTURE HOSTING & MANAGEMENT:

  • IVR, PBX, ACD, Telecom
  • Network and telephony
 
 
Over the next 12 months, we will be